GARMTECH.Email spam control: mark spam/not spam and whitelist senders

If you receive too much spam or important emails go to Junk, you can improve results by using the spam controls in GARMTECH.Email.

1) Check the Spam/Junk folder

1. Sign in to GARMTECH.Email.
2. Open the Spam (or Junk) folder.
3. If a legitimate email is there, select it and choose Not spam (or move it back to Inbox).

This helps “train” the filter.

2) Mark obvious spam correctly

• If spam arrives in Inbox, select it and click Spam (or Mark as junk).
• Do not open suspicious attachments or click unexpected links.

3) Whitelist a sender (safe sender)

Depending on your interface, you can whitelist a sender in one of these ways:

• Add the sender to Contacts (address book) – many filters trust contacts more.
• Create a filter rule: “If From contains sender@domain → move to Inbox”.
• Use a dedicated Safe senders / Whitelist section if available.

4) Search for missing mail

• Use the global search for the sender/subject.
• Also check Trash and any Quarantine folder if your plan includes it.

Good practice

• For business‑critical senders, create a rule that moves their emails to Inbox.
• If you start receiving a lot of spam, consider using role addresses more carefully (like info@) and avoid posting your email publicly on websites.